Refund policy

At Zarubya Silks, we are committed to providing you with premium-quality sarees and a seamless shopping experience. Please read our Return & Refund Policy carefully.

1. Return Eligibility
We accept returns only if the product received is damaged or defective.
To be eligible:
A clear, continuous unboxing video (without cuts) is mandatory.
The video must clearly show the defect or damage in the product.
The product must be:
Unused and unwashed
In original condition
With all tags and packaging intact
2. Return Process
Contact us within 48 hours of delivery at:
📧 zarubyasilks@gmail.com
Provide:
Order details (Order ID, Name, Contact)
Unboxing video proof
Once verified, our team will:
Approve your request
Share return instructions
3. Refund Policy
After receiving and inspecting the returned item:
You will be notified of approval or rejection
If approved:
Refund will be processed within 5–7 business days
Amount will be credited to the original payment method
Note: Any shipping or COD charges are non-refundable
4. Exchanges
Currently, we do not offer direct exchanges
You may:
Return the defective item
Place a new order separately
5. Non-Returnable Items

Returns will not be accepted if:

Product is used, washed, or altered
No proper unboxing video is provided
Product is opened but not defective
Damage occurs after delivery
6. Contact Us

For any questions or support, feel free to contact us:
📧 zarubyasilks@gmail.com